The story is somewhere in the archives here, but I took a three year PCP with a bunch of losers called Clark Autolease in Dunfermline with what I worked out to be a good final balloon payment. First move from hmmmm.....15 years of company cars. My order, in writing, was an Impreza WRX and clearly stated it would be "to UK Specification."
Car was delivered - loved it. However, no manual or service book. Told they would follow (at this point didn't realise it was an import). At 800 miles I phoned them, advised I still had no service book, and asked if the car needed a 1000 mile service. I was told no, those days are long gone. The first service was due at 10,000.
Passed 1000, still no book. Excuses galore from them. Got concerned as I used to work in the motor trade, albeit in IT, but had lots of demonstrators and all needed that 1000 mile service - even the lowly Skodas. Couldn't understand why such a high performance car didn't so phoned Subaru direct and was put right.
Stroppy letters ensued threatening legal action as the car was not to the specification I ordered and, without a leg to stand on, they paid to bring it to UK Spec and offered unlimited warranty on it. Long story cut short.