Flat4online

[the squiggle]

Knowing that i need to change my silly regulator setup.

I spotted a SARD Regulator and uprated Walbro fuel pump for sale, on Flat4online, for £120 for the 2 items.  A dman good deal i thought and immediately placed my order.  This was on Tues evening and each time i check my account then it stating "Preparing Order"

I checked the website to double check if the item was out of stock and awaitng arrival.  The item is now listed at £220 for the 2 items, an increase of £100 of my order price.

So what happens next as it is already bought and paid for?

Do i get the Regulator and Pump for the price i paid or am i expecting a bill for the extra £100?

Grant

[dave_morgan]

You should get it for the price shown when the order was placed, but it sounds a bit like they had wrongly priced it is possible they won't honour it. Not good for public relations if they don't however, as the last thing they want is an angry squirrel on their case !! They certainly shouldn't charge you the full price without confirming with you however, so you shouldn't have to worry about that - I think they'd be on dodgy legal ground if they did. Are there no contact numbers?

[the squiggle]

No contact number listed on the website just an Email address.

Dont think it would be in thier best interests to make the Squirrel angry.

Hope they dont drag this on as the car is getting mapped on the 24th

Grant

[dave_morgan]

I wonder if they're buying direct from Japan and just ordering when they get an order! Not good for fast delivery, but if the prices are kean, perhaps that's why. Shouldn't take long anyway - I get things from Hong Kong sometimes, and it's only a week or less usually.

Fingers crossed!

[drb5]

Good luck Grant!

 

Scoty removed the number, as his mum wasn't always available to answer it for him!!![]

[the squiggle]

Good luck Grant!

 

Scoty removed the number, as his mum wasn't always available to answer it for him!!![]

Sounds promising []DRB2.5ra, thier feedback on Ebay is very positive.

Next Email i send them i will inform of who i am and that i am a member of Scoobynet and SIDC and not some mug from the Abu-Dhabiland.

Bit annoying when they state no pick ups and we know they are over in Clydebank area

Grant

[drb5]

.

[JohnSt]

Some people get to go pick up... []

Scott has always been more than helpfull to me. As Dave has alluded to, he works full time and this is his sideline. I'm sure you'll come to an amicable arrangement.

 

Grant, don't upset Scott to much, he's bigger than you []

[the squiggle]

Just received Email from Flat4 stating that i was informed of the mistake in price when i ordered

I double and treble ckecked my emails and guess what, no mention of the price increase and the Paypal receipt is there for 125 inc postage.

John, i should have read your advise before firing off that email reply, i will just blame it on the operation and say the big boy made me do it and ran away

I will wander down to the Citizens Advice Bureau on Mon and see what they say

Willing to come to an agreement but to state that they informed me of the mistake and clearly they did not has started things off on the right foot

Grant

 

[drb5]

Damn straight Grant.

 

John, i used to be good friends with Scoty, but there's to him than appears so. He's been messing people about since day one. And i didn't know he had a full time job. []

[andy]

Just received Email from Flat4 stating that i was informed of the mistake in price when i ordered

I double and treble ckecked my emails and guess what, no mention of the price increase and the Paypal receipt is there for 125 inc postage.

John, i should have read your advise before firing off that email reply, i will just blame it on the operation and say the big boy made me do it and ran away

I will wander down to the Citizens Advice Bureau on Mon and see what they say

Willing to come to an agreement but to state that they informed me of the mistake and clearly they did not has started things off on the right foot

Grant

 

EBay/Paypal's dispute service is pretty good. I've used them and they don't hang about. May be worth considering

[the squiggle]

Andy it was bought from the website and not through Ebay, although i looked at the feedback for them on Ebay as a reference for delivery.

Grant

[Windows]

Posting on behalf of Flat4online (no new account sign up is available)<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" />

 

Hi Grant just waiting on you to tell me if you want to go ahead with the order or cancel it, there is no dragging out here on Flat4onlines behalf, there are plenty of fuel pumps and regulators in stock and have been since you placed your order, you are more than welcome to collect or I can drop it off as you are not too far. I never said you were notified, I said I sent you an e-mail to let you know about the mistake and to ask what you wanted me to do.

There is nothing to dispute here there was a mistake in the price, no big deal, but only noticed when you placed your order, I have not charged your card any extra and will not hold you to the sale, I don’t mind coming and going with prices if it was a few pounds but I'm sure you wouldn’t want to see me out of £100? If you do need the parts then I would suggest you continue with the sale £220 for the regulator and fuel pump is still a very good price. The £120you paid is £20 cheaper than the listed price of the regulator alone on the website. There is no need to dispute anything if you want a refund just ask.

 

Off topic how’s it going John, doing this full time now for the past year, do you still have the 2 Impreza's, what have you done to them now? drb5 I don’t remember having any fall outs with you or messing anyone around. I've read a lot of nasty comments said by you anytime someone mentions Flat4online, slagging my parents, slagging Flat4online, making stuff up, now slagging all my customers calling them "daft punters" and insulting their intelligence and integrity by claiming I plead with them for good feedback, most of my customers return Dave time and time again, Flat4online has a huge database of customers from all around the world and I treat each and every one of them with the utmost respect, I am taking the time to write this because if I didn’t, some people might actually believe you! To be honest I would really like to invest in this club (SIDC) but stuff like this just puts me off and the moderators don’t seem to mind. Don’t know what’s up with you Dave but all the best to you and your new 2.5 engine.

 

[jamie_wood]

For the sake of both parties involved in this dispute, please keep this to private E Mails.

Could any comments please be kept factual.

Thank you

Jamie

[dougster]

Scott, if Grant has made the transaction on the price you have stated on your web-site, under consumer law is he not entitled to the goods at the price advertised?

It's your mistake.

There is a "report" function to send your feelings to the moderating team but I am unaware if the bug in the new software has been rectified. Otherwise send an e-mail to phil@sidc.co.uk

I'm sure Phil will happily convince you that advertising on the SIDC forums is a worthwhile investment for your company.

Regards

Dougster

 

 

[drb5]

Scoty i just remind people of previous posts. I'm not making anything up, just like i reminded you of previous posts on 22b.com, when you tried once again to defend yourself, something which you always do and i presume, will always do, because your SO SCARED of losing 1 or 2 customers.

 

Do you trawl all the forums, look for potential problems with buying from flat4online?

 

I see the odd person with the odd problem with other companys, but i've still to see them bothering about it and coming on to defend themselfs, but you??! Do you feel threatened by one or two bad posts? I'm merely informing peeps of past threads i've read.

[JohnSt]

"I  base my opinion on my own experiences with Scott, and not only has he been helpful, he has gone right out of his way taking both time and expense to do so "

Now, I believe that's Factual []

---john---

[dougster]

Is there any reference to where the quote came from John?

If it is your own quote I don't see the need for " ".

That may make it 'Factual', and clear things up a wee bit.

[fai17]

Well i placed an order for Gruppe S header and Helix up pipe and didn't get it till nearly 3 weeks later.

The packaged arrived after i try to contact him about 3 or 4 times.But there was no Helix up pipe.

Ok i had to wait about another week and then the packaged but it was no Helix up pipe inside but an XS Power up pipe instead.

He did try to help but i still didn't get what i ordered.

In the end...Is the Helix up pipe better than the XS Power up pipe.??

How knows but i don't think i'll try them again as communication was non exsistant.[:@]

I want to talk to someone about problems with orders and not through text messages on the mobile.

[Edinburgh-Chris]

Hi guys,

I have just been looking into this thread more clearly and i am on the Squirrels side of things here! If you went into a shop and took something of a shelf and got to the check out and was informed you were mistaken about the actual price, you would argue that, the price stated for the item is the one you wish to pay for! If it is wrong by anyone's result excluding yourselve, then thats their fault. I am actually glad that Grant has posted this up on the forum as people are always keen to scream positive remarks regarding companies yet anything bad is always fround apon!

In all fairness, the excuse used by flat4online about sending E-mails to relevant persons sounds like a "cop-out"

Am with you Grant, i have been stung in several occasions and it hurts to be honest,

please don't try and hide this problem guys, i spend a shed load of money each month on my car and always recomend companies where required,

Chris 

[scott_coull]

"Hi guys,

I have just been looking into this thread more clearly and i am on the Squirrels side of things here! If you went into a shop and took something of a shelf and got to the check out and was informed you were mistaken about the actual price, you would argue that, the price stated for the item is the one you wish to pay for! If it is wrong by anyone's result excluding yourselve, then thats their fault".

 

Would agree that you have a case to argue its there fault (i would be exactly the same, chances of getting the parts cheap as chips) but the vendor has the right to withdraw the goods from sale or offer them at the correct price defined by them.

I have ordered crystal light pack before and arrived within a couple of days as described. I have also ordered a Walbro fuel pump which also came in a couple of days but part of it was broken. Emailed them to say what has happened and a courier was arranged to pick up the broken one and a replacement pump was delivered next day. Can't ask for more than that in my eyes.

 As usual there are bad and good stories about most companies and I can see why the Squirrel is upset but Im sure he can understand mistakes happen. I remember one time there was a post on scoobynet I think where a company had made a mistake on an alloy wheel and tyre package, basically a price error giving them away for much cheapness, few people cottoned onto this and placed orders. Everyone had emails saying there had been a mistake in the price and the product was no longer available for sale.

Scott

[colin_ross]

Whilst I appreciate that entering the wrong price on the website was a genuine mistake and without wanting to put Scott out of pocket I feel I have to side with Grant here.

It was bought in good faith, if Grant had thought he was getting it at a £100 discount I'm sure he'd have bought more than one.

One way or another someone is going to have to make up the difference and Grant is the inocent party. It would go someway to proving Flat4's commitment to customer service also.

On that note I  personally have only used Flat4 once before and I'm afraid to say that I also had issues with the communication (or lack thereof) and the delivery times. I had to cancel a mapping session as injectors, that I was assured were in stock, took 3 weeks to arrive. What made it worse was I paid the Buy It Now price (Ebay) to ensure next day delivery.

That said I would consider using them again as the prices are keen but if I could source the same part elsewhere for the same price I peobably would. Maybe the outcome of this incident will make me feel different?

[Rice Rocket]

Never had any problems with purchasing from Scott @ Flat4online. Been Very helpful.I will continue to purchase fromm him and support his business.

I HAVENT BEEN ASKED TO POST THIS! []

"Next Email i send them i will inform of who i am and that i am a member of Scoobynet and SIDC and not some mug from the Abu-Dhabiland"

Who are you Grant?[:^)] and I take offense to the MUG from ADU-DHAILAND remark!!! [:@]

Rice Rocket

[bigbadboab]

Law of the land is that if it is advertised for a certain price and you have paid for it, the seller is legally obliged to honour it.  Simple as that.  He has realised the mistake and is trying to 'cop out' of the agreement.

Grant, if you paid for it on line and used a credit card, get in touch with your card provider and they will challenge Flat4, credit card companies and the like are very powerful people when it comes to this sort of thing.

Flat4, you should have the common courtesy to honour your initial agreement as at the end of the day it is your mistake.  IMHO[]

[micra_wrc]

pleased to hear that you received good

service from them Ricey but I sympathise with Grant's current situation

as there is a dispute about the price.

re his comment on Abu-Dhabiland you may have mis-interpreted his

meaning, as he was wanting to illustrate he knows a bit about scoobies

and am sure he did not intend to criticise the locals there. 

He is in communication with Flat4Online to resolve this but thanks for your sharing your experiences with this supplier.

Imy