monsterenergy Posted June 3, 2012 Share Posted June 3, 2012 (edited) Does anyone know if METASAT text number has changed? I'm trying to get a SAT.STATUS but not getting a response. I've got plenty credits and an active subscription. I've tried the original +3933******* and also a +44 number that the tracker once sent me an alarm update from. Neither is responding - any ideas? Edited June 4, 2012 by monsterenergy Link to comment
t5nyw Posted June 5, 2012 Share Posted June 5, 2012 (edited) 447917093294xx +39 339 99432xx Edited June 5, 2012 by T5NYW Link to comment
The Don Posted June 5, 2012 Share Posted June 5, 2012 447917093294xx +39 339 99432xx Looks as if we'll all be ringing Subaru Customer Care tomorrow Link to comment
monsterenergy Posted June 5, 2012 Author Share Posted June 5, 2012 Looks as if we'll all be ringing Subaru Customer Care tomorrow I take it you guys are having problems too? I'm oot the country just now and like to send the odd status text just to check my baby is ok... I'm worried about her lol Link to comment
salsa-king Posted June 5, 2012 Share Posted June 5, 2012 can you log in to the website (via the subaru uk site) and check? Link to comment
stinger Posted June 5, 2012 Share Posted June 5, 2012 website coming up with login errors Link to comment
The Don Posted June 5, 2012 Share Posted June 5, 2012 website coming up with login errors Websites fine,can login to my page. Triggered an Alarm activation on Monday as a test, following monsterenergy's posts here and on S'net. Still not received a text notification from either tel number. Link to comment
monsterenergy Posted June 5, 2012 Author Share Posted June 5, 2012 Aye Don - I can log on to the site thru Subaru UK - that's how I know my subscription is active and that I have credits - so all ok there. Are they gonna refund us money for the inactive service, I wonder? They clearly state they'll take money off us to reinstate the service if we don't top up in time! I'll be making a call when I get hame! Link to comment
The Don Posted June 6, 2012 Share Posted June 6, 2012 (edited) Anyone who has had/having problems should email "support@octotelematics.co.uk" giving vehicle reg, details of requests/activations etc and whether car in garage or covered at time. Would appear the text messaging system has problems they are trying to isolate/pin down. Edited June 6, 2012 by don Link to comment
t5nyw Posted June 6, 2012 Share Posted June 6, 2012 Anyone who has had/having problems should email "support@octotelematics.co.uk" giving vehicle reg, details of requests/activations etc and whether car in garage or covered at time. Would appear the text messaging system has problems they are trying to isolate/pin down. Don, Whats the List of command texts ? I know two or do I have to RTFM Tony Link to comment
salsa-king Posted June 6, 2012 Share Posted June 6, 2012 (edited) interestingly I've sent a text to get the status of my car...... which is out side my window, I can see it. I'm still waiting for the text command to come back!!! text SAT.STATUS text SAT.ON text SAT.OFF text SPEEDxx (enter the speed you want to be notified at where the 'xx' are) Edited June 6, 2012 by salsa-king Link to comment
salsa-king Posted June 6, 2012 Share Posted June 6, 2012 I've just set off my alarm on the car and it hasn't triggered the text messaged back to my car yet!! HELP!!!! I'm just emailing support now. Link to comment
t5nyw Posted June 6, 2012 Share Posted June 6, 2012 TBH. I don't think mine has been working for 3 months or even longer, as i've disconnected the battery twice overnight and no text, not sure but thnk i used text me!! Tony Link to comment
t5nyw Posted June 6, 2012 Share Posted June 6, 2012 Apparently this is a common problem if you do a google search,as your never aware it's not working untill you test it or get someone post up on a forum :hitler: :redcard: :redcard: Link to comment
The Don Posted June 6, 2012 Share Posted June 6, 2012 Don, Whats the List of command texts ? I know two or do I have to RTFM Tony interestingly I've sent a text to get the status of my car...... which is out side my window, I can see it. I'm still waiting for the text command to come back!!! text SAT.STATUS text SAT.ON text SAT.OFF text SPEEDxx (enter the speed you want to be notified at where the 'xx' are) Plus for the latest systems.......... (MY11 onwards?) SAT.IMM (immobilise on next start) SAT.IMM.OFF Link to comment
The Don Posted June 7, 2012 Share Posted June 7, 2012 Was SAT.STOP??? One Not listed in booklet msatuserguide.pdf Link to comment
t5nyw Posted June 7, 2012 Share Posted June 7, 2012 (edited) "Further to your email, the current communication issue you are experiencing concerns either the non-delivery or delayed delivery of messages sent & consequently may well be related to telecoms network issues (outside of our control). We are continuing to investigate nevertheless, & will update you accordingly where possible. In the meantime, direct server to box communication is unaffected & continues to operate normally, the latest position for your vehicle as of a moment ago is confirmed below Kind regards, Tom Treacy." It did show posistion but did'nt mention anthing about wen alarm triggered ??? Edited June 7, 2012 by T5NYW Link to comment
t5nyw Posted June 7, 2012 Share Posted June 7, 2012 my reply Tom, Thank you for the reply, But you are only showing me where it last/present position date eg 07/06/12 when your checked!!! and not the info from alarm Activated 06th June 19:36pm when my Car could have been possibly "Stolen" or "broken into" and had the METASAT removed. The thieves now using the sim card to make calls to India. Luckily enough it wasn't stolen and i could see from my window. There are many times it stops at home and I go away. "You" don't know or report to me when an Alarm has been triggered so I can make an informed judgement of what to do. It is of little value to me to come home after 7 days holiday to find the car missing. I call Metasat and you can only report to me the "last moment in time" position or perhaps even the alarm when off 5 days ago!! highly unlikely your metasat will be hidden for that long, you'd be lucky if wasn't found within an hour. So will be disabled by theives and car long gone. It does seem a "Global" issues as i know of some other subaru owners experiencing the similar issues. Regards Tony Link to comment
monsterenergy Posted June 7, 2012 Author Share Posted June 7, 2012 "Further to your email, the current communication issue you are experiencing concerns either the non-delivery or delayed delivery of messages sent & consequently may well be related to telecoms network issues (outside of our control). We are continuing to investigate nevertheless, & will update you accordingly where possible. In the meantime, direct server to box communication is unaffected & continues to operate normally, the latest position for your vehicle as of a moment ago is confirmed below Kind regards, Tom Treacy." It did show posistion but did'nt mention anthing about wen alarm triggered ??? I got the same bullshit response. If they are experiencing "telecoms network issues" then they better get them under control and sort it out. I'm certainly not experiencing "telecoms network issues" because I have no probs with any other texts. Link to comment
t5nyw Posted June 7, 2012 Share Posted June 7, 2012 I got the same bullshit response. If they are experiencing "telecoms network issues" then they better get them under control and sort it out. I'm certainly not experiencing "telecoms network issues" because I have no probs with any other texts. His response to my reply "The MetaSat system does not sit idle & simply rely on SMS communication mobile to mobile, there is constant data flow between box & server providing us with both live, as indicated below & also historical trip data." so my reply "I did assume there is communication/data flow from my unit to a "server". My alarm was Activated 06th June 19:36pm, but "Metasat", it's Server nor any employee re-acted to that alarm and contacted me. As you said "The MetaSat system does not sit idle & simply rely on SMS communication mobile to mobile" So a simple question.......At what stage would the "Server" tell "you" to contact me?" awaiting reply As no point collecting data if you don't do anything with it Link to comment
t5nyw Posted June 7, 2012 Share Posted June 7, 2012 awaiting reply As no point collecting data if you don't do anything with it "It would, as you know not react, so your point is made. What I was trying to indicate is that there is data flow between box & server that is constant & regular & to which there is no bearing on client SMS usage. Kind regards, Tom." Link to comment
monsterenergy Posted June 7, 2012 Author Share Posted June 7, 2012 I got the same reply as your 2nd one. Total inability of Octo to admit liability for their system not working, "it wisnae me" seems to be their line. The problem is obviously between the Octo server and their comms company not sending us texts - but he won't even say they are working to resolve a known issue! He's just speaking in riddles. When I asked about a refund? Can you make head or tail of this... Communication with your MetaSat system does not simply rely on SMS communication mobile to mobile. Indeed there is no direct communication from mobile to box, all communication is directed through our server & it is here specifically where we are reliant entirely on telecoms networks (outside of our control). As I have advised, we are, in most circumstances, able to obtain a live vehicle position, indicating that server to box, communication, is unaffected & operating normally. There is obviously a cost element to all forms of communication / data flow & any top-up credit made, contributes, in part, to this. Kind regards, Tom Treacy. So Mr Tom, am I getting my money back or nae cos yer system's nae working? Link to comment
salsa-king Posted June 7, 2012 Share Posted June 7, 2012 my reply I got today.... Further to your email, the current communication issue you are experiencing concerns either the non-delivery or delayed delivery of messages sent & consequently may well be related to telecoms network issues (outside of our control). We are continuing to investigate nevertheless, & will update you accordingly where possible. In the meantime, direct server to box communication is unaffected & continues to operate normally, the latest position for your vehicle as of a moment ago is confirmed below Kind regards, Tom Treacy. Link to comment
The Don Posted June 7, 2012 Share Posted June 7, 2012 I got the same reply as your 2nd one. Total inability of Octo to admit liability for their system not working, "it wisnae me" seems to be their line. The problem is obviously between the Octo server and their comms company not sending us texts - but he won't even say they are working to resolve a known issue! He's just speaking in riddles. When I asked about a refund? Can you make head or tail of this... So Mr Tom, am I getting my money back or nae cos yer system's nae working? Just my 2p........ From what I'm hearing the charges levied cover the system upkeep and cost of sms communications they send to us. Whether or not you request sms status messages its going to cost you €100/year. Whilst the sms part of the system is down it still monitors the car like any other tracker does (requiring an end user input to activate should it be stolen etc.). I assume if you have any worries a call to Customer Services would get you a system status report. Yes the sms system is good and very convenient (when it's working) but isn't the be all and end all. Link to comment
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