I ordered a part for my stereo from the parts dept. around 5 weeks ago, I was told the part was in around 3-4 days after it was ordered, I was told it was sent to me on numerous occasions over the first 2 weeks. It never arrived, the first guy I was dealing with went on holliday for two weeks and NEVER returned any of my calls. It took another two weeks of calls not being returned and more BS for it to arrive, only for the screws I'd ordered at the same time not to arrive, receieved them the a couple of days later after another call. When I went to fit the bracket, guess what, it was the wrong bracket. Great!!
All this for parts totaling £3, don't think I'll be giving them any more of my business!