I've only used them the once, and was happy with their service, Like Craig said, peter and his guys are great, and I've chatted to Tim also, and seems to be a genuinely nice guy...
But then to not take 2 seconds to give you a call, considering that not everyone has all the time in the world, I think is slightly out of order, ok, it wasn't his fault that they couldn't buy the car, but for the sake of a 5 minute call...
Take it that he didn't offer to get back to you or anything?