Hey mate,
It seems to me that you had already made up your mind about going to use them, so in that case, why did you come here and ask the question? don't get me wrong I'm NOT having a go, I'm just curious... When everyone pretty much unanimously tells you that they have used them, and would no so again, and tell you to avoid them... well that's the point of this... like Derek says, "Listen to the advice and don’t learn the hard way like some of us have!"
now this is something else, because you SHOULDN'T expect them to be arrogant, end of the day, they want YOUR money, Customer service is a KEY buisiness skill... without it any company deserve to go out of buisiness...
I'm in the same place as Andy, Ive never used them, but if this many people (ford and Subaru) are saying don't go... I'd be inclined to go with the masses on that...
And as for the comments made by GerUK, Sorry mate, I dont know you, but if someone asks an opinion they should expect to get an honest one, if someone on here has had good experiences with them then they will come forward.. just like everyone has done of the other business that have been mentioned here already... and there are business here that get good shouts every time, Hypertech, AWD Perth, Dastek, but to name a few...
everyone that has come forward so far, have EXPERIENCE of the place, its not just bad press, and its not people just saying it... are you saying that EVERYONE is talking "bull****"?