Am I Being Taken For A Mug?!

[thebigfelly]

hey folks pesky me again ,

need some help. bought my 03 WRX STI TYPE UK from evans halshaw down in rotheram, got it transported up to edinburgh , when arrived up here it hadc the ecu light on , guy said this was due to it being empty of petrol on the forecourt before he left , and that if i filled it up it would reset itself , ( which i thought was a load of bull). also the passenger electric window button didnt work but the drivers side did. and there was an 8inch chunk of tyre missing from front pasenger side tyre which i noticed .

neway on to the mug part , booked the car in on the 30th of may to evans halshaw down at portobello, at 8am in the morning, received a phonecall at 5pm that night saying the tyre would get replaced, their diagnostic machines dont work on the car so they will have to send it up to alex f noble in penicuik so they can diagnose the ecu problem and that it needed new button for the electric window,

fast forward a week to the 7th of may and a ton of evasis phone calls from the evanshalshaw service department saying its booked in to nobles , the switch has been ordered , the switch is in , the tyres being refunded and replaced, to geting nowhere ,

i get told id receive a phone call on monday the 10th , which i didnt. ( their customer service realy is that bad keep saying they will phone back on certain dates to update me on the progress but never do always me chasing them )

so i phone them , get put through to charlotte the service department manager who tells me yet again the tyre has been refunded/replaced, BUT now the switch for the passenger window is ordered but they are still waiting on it and because they are a ford dealership it takes longer to get subaru parts , where as if it was a ford part they can get it over night, also that they cant put it on the diagnostic machine until they replace the switch , and because they dont know when the switch will arrive so they cant get it booked up at nobles for the diagnostic,

- my thinking is that it doesnt take nearly two weeks to order a switch for an electric window unless they are ordering it from japan and getting it delivered by ship. this is the part that makes me think im being taken for mug . because by the time they eventualy get the switch in and installed, they will then have to wait for a place on nobles books to get it booked in , an dthen thats further waiting until it gets the diagnostic and if there is anything wrong then even more waiting to get that fixed,

also this charlotte the service manager said that there is no point putting it in for a diagnostic before they fix the electric window switch , because that would show up on the report , and then once they fix the switch they would have to send it away again for another diagnostic because that would interfere with it .

is any of this true??

also they are doing it as a warrenty job so they aint making any money out of it because they sold it to me saying there wasnt any problems other than a couple stone chips

would love to have something to go back to them with and say they are talking a load of bull ..

Edited May 12, 2010 by thebigfelly

[stevie 4]

if the seller shall fail to deliver the goods within 21 days of the estimated date of delivery stated in this contract th purchaser may by notice in writing to the seller requier delivery of the goods within 7 days of reciept of such notice. if the goods shall not be delivered to the purchaser within the said 7 days the contract shall be cancelled.

i was in evenshalshaw at the weekend looking at cars and was very unempressed with the attitude of the sales people and actually just walked out on a sales woman for blatently lying to me

just reading the back of a car receipt i have to hand

Edited May 12, 2010 by stevie 4

[gordi82]

Hi what I would do is speak directly to Nobles and ask if parts have been ordered and when your car is it booked into the workshop. Subaru parts also come over night unless its on back order but a part like that should be in stock. To put it on thier diagnostic machine only takes minutes as for it cant go on until the switch is replaced is a load of bull. I used to work for John Weirs so know what i'm talking about don't let them take the p**s. Nobles are very good and will be honest with you.

Good luck

Gordon

[C_WRX]

Just a thought on the switch. Have you called Nobles and asked them how much the switch costs and how long it would take for them to get it in stock ? I doubt EH are ordering through Nobles but at least that way you can go armed with the info that it only takes ?? days to get it from the local Subaru dealership at ££ cost so add on a day for admin and a day for shipping you'd expect it by a certain date.

May also be a doddle to fit the switch and it is something Nobles could do in seconds while in for the diagnostics.

If you still get nowhere then you can start with the cancel the order threats. Nice n loud, but not shouting, in the middle of the showroom !!

[thebigfelly]

this is exactly how i feel -

cheers for the responses lads

[colin_ross]

Charlotte is trying it on.

The check engine light is saying the car is not happy with one of the inputs, probably a sensor. Tell EH that driving the car in it's current state could be doing damage (true) and that you'll need a car off of them until it's been solved as you can't use yours. They have no diagnostic basis to say this is not the case.

Watch as it's fixed overnight.

[gus the bus]

I would also have a chat with the Scottish Motor Trade Association in Edinburgh number available at http://www.smta.co.uk/ and tell them of your predicament.

It has made a huge difference to how things have progressed in the past when friends have had issues with garages

[thebigfelly]

Charlotte is trying it on.

The check engine light is saying the car is not happy with one of the inputs, probably a sensor. Tell EH that driving the car in it's current state could be doing damage (true) and that you'll need a car off of them until it's been solved as you can't use yours. They have no diagnostic basis to say this is not the case.

Watch as it's fixed overnight.

already got a curtesy car off them , took a week cause they kept saying they had none in stock , until i eventualy said you have vaious other dealerships around edinburgh to borrow a curtesy car , and if they dont supply me with one are they going to foot the bill for the taxis id need to get to work because i start work at 3am and 4 am , and cant get busses ,

magicly they phoned me back 10mins later saying i could pick one up the next day .

its just all this bull of suposedly waiting on parts and not being able to put on diagnostic machine until electric window is fixed, and waiting on that part ,

[badbaz]

Charlotte is spinning a web of deceit!

Have you paid for the car, is it yours?

As above, window switch next day without a problem, phone any Scoob dealer and ask to order one to check.

Diagnostics have sweet f all to do with window switches. Car could have been to Nobles, sorted and returned to you minus switch repair and the switch could be fitted at anytime even if EH had to get one of their lying tw@ts to swim to Japan for one.

[thebigfelly]

Charlotte is spinning a web of deceit!

Have you paid for the car, is it yours?

As above, window switch next day without a problem, phone any Scoob dealer and ask to order one to check.

Diagnostics have sweet f all to do with window switches. Car could have been to Nobles, sorted and returned to you minus switch repair and the switch could be fitted at anytime even if EH had to get one of their lying tw@ts to swim to Japan for one.

JUST A WEE UPDATE spoke to nobles, they said car cld get booked for diagnostic next mon, switch could take up to 10 dyas but they wld try to push to get it quicker, no record of my car being booked in is in their books yet , so about to phone evanshalshaw and kick up some sh it , service department at nobles also said what you guys said and that window doesnt effect diagnostic and says he thinks im being spun bull,

yeah car is paid out rite, £9,000 in total all paid off, no finance nothing , even took out 2 year extended warrenty . because car is 6.5 year old

[05WRX]

this is exactly how i feel -

cheers for the responses lads

LOL genius.

[thebigfelly]

lol exchange

" hi welcome to marathon how may i help you"

for

" hi welcome to evans halshaw how may i help you "

[pmacFTO]

holy crap - pull out of the sale and say they took too long and buy a much newer car for that money from a member with a well looked after one! 03 WRX's are going for about 5-6 and STI's a bit more but 9k seems a lot IMHO.

[badbaz]

lol exchange

" hi welcome to marathon how may i help you"

for

" hi welcome to evans halshaw how may i help we f cuk you about? left? right? centre? or all three if you prefer!"

edited for accuracy

[thefastone]

this is exactly how i feel -

cheers for the responses lads

You could always just get a friend to firebomb the place, making damd sure to get your car with it, then they HAVE to replace it...

Seriously though, I do hope that they get it sorted sharpish, as I do think that they are trying to take you for a fool... and that's not on... I think that Gus might be on to something there though...

[thebigfelly]

holy crap - pull out of the sale and say they took too long and buy a much newer car for that money from a member with a well looked after one! 03 WRX's are going for about 5-6 and STI's a bit more but 9k seems a lot IMHO.

yeah but price was including paying of outstanding finance on my hyundia coupe thats i had before hand , which was £2.500

theres my baby

[thebigfelly]

some better ones , now that i have a photo bucket account and can upload pics woo hoo

i miss her sooooooooooooo much

said theyd phone me back in 5 - 10 mins that was 13:55 still waiting

[thebigfelly]

just wana say big thanks to gus for the mention of the scottish motor trade association , (SMTA)

just off the phone to evans halshaw after asking to speak to the guy that runs the dealership, no managers. no service manager, no sales manager, but the head honcho, told him that ive been lied to , hung up on the service customer service was crap, and that i phoned nobles about getting the parts and doin it myself and sending them the bill as they have taken so long,and asked if his dealer ship was part of the of the SMTA and within 5 mins my electric window button is being put on as we speak, the tyre is refunded , and it is booked in at nobles tomorow to get diagnosed and have the ecu fixed, and i should get the ca back tomorow at some point if its a case of resetting the ecu .

big thanks to all realy dunno what i wouldnt have done without the help of you lot and all the info, realy glad i joined up here, and all you members are so helpful, thanks folk.

the first rounds on me when i eventualy meet you all , and we go to the mcdonalds drive through lol but seriously thanks folk appreciate all the help yous have all given me .

[thefastone]

Glad that you have got it sorted at last mate, and that you can finally get on the road with her!

[Kosy]

Result! Well done and enjoy the car when you get it back

[rig-pig]

glad its getting sorted out i have never heard anything good about EH or that Arnold Clark bunch once they have your cash that's it

[wrxmania]

glad its getting sorted out i have never heard anything good about EH or that Arnold Clark bunch once they have your cash that's it

Good to hear it's getting sorted. Nobles will do a good job.

Interesting badge on the boot in the last picture...

Brian

[marko72]

Glad its gettn sorted.....Now...Time to get out and enjoy it big stylee...!!

[thebigfelly]

Good to hear it's getting sorted. Nobles will do a good job.

Interesting badge on the boot in the last picture...

Brian

you mean the "wack" badge stuck on it, guesin the previous owner put it on, have had chance to remove it yet, more intrested in finishing of the rest of the decals on it, get the rest of the sponsor ones on , though ordered the full kit so will have spare ones of the ones that are already on it .

[gus the bus]

Good news mate! thats what SIDC is all about.