I was disgusted with there attitude and servce. I too am based in Scotland and had been looking for an impreza sti for some time. I noticed they always had a few in so I got on the phone to them. Car seemed to tick the boxes and the price was reasonable. I was guaranteed over the phone the car was in show room condition & there was not a better example out there & I would not be dissapointed. They knew i was travelling a long distance to them with my car I planned to part ex.
When I turned up after a long drive I looked about and was totally ignored. Think they thought I was some dreamer who just wanted to have a drive in one. I sore the car and had a good look round it. Alloys were marked badly, side wall tyre had small damaged chunk on it. Scrathces inside the cabbin and the seal missing along the side skirt at the back door!! Show room condition???? My Ar#e!
When pointed out the faults response was terrible. Was told just to take it to Subaru and they would fix the seal. Tyre passed MOT (that they carried out) so they would not change it. Scratches were down to age. Not willing to fix any of it & no movement on price with the faults. They would not let me test drive the car until a price was agreed, WTF! Maybe it was an off day for them but I personally would never go near them and would stay well clear.
In short, helpful on the phone but terrible one to one. After being told my expectations were unrealistic & I would never get a car in beter condition i left in my own car.
Months later Found a great example at a Subaru dealer in Swindon. Excellent customer service and details and pics of every minor on the car, could not be more helpful and could not fault them.
Rant over, haha.
