1 - Who do you use for servicing or repairs to your car, the local main dealer/Specialist/Independent/National chain?
Local Main dealers as car still has 3 months warranty left .
2 - Why do you use who you use?
Car still has warranty left
3 - What would a competitor have to offer to make you change?
Not a lot really , service department can be a bit hit and miss . I guess if a specialist can offer hire car etc all at a reasonable discount
to main dealer then I'll go to them .
4 - How would you rate these in order of importance a) Price - Knowledge - c) experience - d) Clear pricing - e) explanation of work done - f) use of genuine parts.
a,d,b,c,e,f