Think you are reading to much into this topic....
He is simply making other scooby owners aware of the problem he has @ T&C, one which is similer to mine - in turn making other users of that garage aware of what is happening, and what they are doing about it.
It may turn out one of two ways
1. He comes back with a glowing report
2. He comes back with a bad taste in his mouth
Either way, I would like to know how it has been handled, so I can make an educated choice of where to get warrenty / service work carried out in the future and seeing as I have had a problem there too, it kind of shows it's not a obne off...
At the end of the day this is a Subaru forum and we all like to know where we can go to get our pride and joy looked after properly.
As I said I like the staff up there and have bought two cars from them in 6 months... even after getting my scoob damaged and getting lied too.