MAN DOWN MAN DOWN- IT help

[Gumball]

Unfortunately, due to his computer being incapacitated......wilky is havign to post through me.

His PC is smoked.

He can get internet access on dial up, ie the pc will find the web but will not find any pages thereafter.

WTF is going on??????

AS a IT man in the saes side, clearly i have no idea either

[jamie_wood]

I getv that sometimes.

I just clear the files, cookies and history and then restart.

Works for me but I guess its more serious than that.

[st3ph3n]

Gumball, fire up said PC, dial up t'internet and then open up a dos prompt.

In the dos prompt type in "ping www.google.com". If you get replies back then you've not got a network problem more than likely, so clear all the internet temp files and cache and see what happens.

[Gumball]

Wilky here son, I know this, have tried it but the bugger still wont play ball!

I am at my wits end, and being a computer biff, I have no idea what is wrong. I took it to PC world in Stirling who cleaned it up and took lots of crap off it but it still wont open web pages, they were about as much use as a handbrake on a canoe.

I have checked my wires

I have checked my modem

I have checked my phoneline.

All is well.

The computer is still playing up. Please help before I horse it out the window. I will pay for someones petrol and make a braw cup of tea if a computer boffin will come to ma hoose and square the computer away.

I thank you for your kind attention.

Callum W

[Gumball]

Thanks stephen. How the feck do I open dos promt and what is it?

[jamie_wood]

Im due at your Ranch sometime today if I have time anyway

Not saying I can fix it but I can open the window for you

[oobster]

I had this too, about a year back.

Got a boffin in eventually who charged me 60 notes, formatted my HD & re-installed windows due to Internet Explorer registry entries becoming corrupt.

I tried all sorts before i called the boffin - deleted all temp internet files etc. Nothing worked.

Hope you dont have to resort to a re-install but let me know if you want the number of the boff i used - he's an ex-army dude.

[st3ph3n]

Start - programs - accessories command prompt. Then type what I said in the black box and tell me what it comes back with.

Also you can try:

Go into Internet Explorer and then tools->internet options. Click on the connections tab. Make sure it's set to always dial your default connection, which will be your dialup, then click the lan settings and make sure nothing's ticked in there.

If that doesn't work then get someone with an internet connection to stick firefox on a CD for you. Install that and try and use it for browsing websites. If that works then it's an IE problem and not a general PC problem.

[jamie_wood]

CONTACT CONTACT

[Digital]

If your not getting the homepage up, then open up internet explorer, go to tools menu at the top, then internet options. Click om the connections tab at the top, then make sure settings are right for the dialup connection. If he has been using cable broadband, then the internet would have been going through the LAN, and you will have to change this to point it to any on board dial-up modems IIRC.

[Guest]

if the pc is connecting to the web but mothing opening could be your providers server down ... try opening a site up if it opens then its your home page thats down .... ntl has been like that for the last few days.

if you have tried that then it must be an other

[Gumball]

Ho! cool yer jets guys! I have done all these things I think internet explorer is corrupt ans will back up all my files before blitzing and re loading. If a boffin would drop by I will get the cakes and tea oot. Jamie yell get tea and cakes anyway.

[jamie_wood]

Braw

[Digital]

You can reinstall internet explorer by itself without having to wipe/format/re-install.

http://support.microsoft.com/default.aspx?kbid=318378

[jcscoob]

Man down not good !!

good luck willky Its all a bit much for me

[andy]

Have you recently installed anything - especially anti-spyware such as AdAware? This can cause a problem with TCP/IP.

1) Click Start

2) Run

3) type in CMD

4) In the DOS window (as Stephen said), type in ping www.google.com

If DNS (Name look-up) is working then you should get a reply along the lines of:

Pinging www.google.com [216.239.59.99] with 32 bytes of data:

Reply from 216.239.59.99: bytes=32 time=61ms TTL=246

Reply from 216.239.59.99: bytes=32 time=45ms TTL=246

Reply from 216.239.59.99: bytes=32 time=76ms TTL=246

Reply from 216.239.59.99: bytes=32 time=76ms TTL=246

Ping statistics for 216.239.59.99:

Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 45ms, Maximum = 76ms, Average = 64ms

If it's not working then it will either say it could not find the host or the host is not responding.

If it's the latter then in your browser type:

http://216.239.59.99

That's the IP Address for Google. Does that work?

Assuming it doesn't then type in the DOS Window:

ipconfig /all

It will return similar to this:

Windows IP Configuration

Host Name . . . . . . . . . . . . : Main_PC

Primary Dns Suffix . . . . . . . :

Node Type . . . . . . . . . . . . : Hybrid

IP Routing Enabled. . . . . . . . : No

WINS Proxy Enabled. . . . . . . . : No

DNS Suffix Search List. . . . . . : Belkin

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . : Belkin

Description . . . . . . . . . . . : 3Com EtherLink XL 10/100 PCI TX NIC

(3C905B-TX) #2

Physical Address. . . . . . . . . : 00-10-4B-C1-BC-CB

Dhcp Enabled. . . . . . . . . . . : Yes

Autoconfiguration Enabled . . . . : Yes

IP Address. . . . . . . . . . . . : 192.168.2.3

Subnet Mask . . . . . . . . . . . : 255.255.255.0

Default Gateway . . . . . . . . . : 192.168.2.1

DHCP Server . . . . . . . . . . . : 192.168.2.1

DNS Servers . . . . . . . . . . . : 192.168.2.1

Lease Obtained. . . . . . . . . . : 23 October 2005 12:36:27

Lease Expires . . . . . . . . . . : 19 January 2038 04:14:07

Look for DNS Servers. Do you have any entries there - there should be at least one, more likely two.

If there are entries then type:

ipconfig /flushdns

then reboot and try IE again.

Report findings as there's other stuff we can try.

[=Robbo=]

Yip do everyting Andy said.

Then Run an Anti spyware scan using MS Antispyware found here http://www.microsoft.com/downloads/details...&displaylang=en

The do an Antivirus Scan (make sure your procuct has the latest update)

After that go to the windows update site and follow the instructions, or just reinstall the latest Service Pack (SP2 for windows XP)

Robbo