2015 WRX STi Struts/Shocks

[ScoobieFloz]

6 minutes ago, t5nyw said:

Cambridge Subaru

Think we’ll have to give Cambridge Subaru a shout out. Anyone can make a mistake but they accepted it and paid up. 

[ccrien]

?.  Maybe they were following your thread John?  

[johnmacdonald]

Yes Tony, that's some old fashioned customer care.  Apparently the young "technicians" involved have been given some meaningful advice, like listen to old geezers who know a little about Subarus!

[johnmacdonald]

1 hour ago, ScoobieFloz said:

Think we’ll have to give Cambridge Subaru a shout out. Anyone can make a mistake but they accepted it and paid up. 

I agree Floz.  I was expecting some resistance, but "boss" Rupert is a really top guy at Cambridge Subaru... 

[johnmacdonald]

1 hour ago, ccrien said:

?.  Maybe they were following your thread John?  

Hadn't thought about that!!  However, a quick resolution I wasn't expecting.

[t5nyw]

On 13/3/2019 at 18:37, ScoobieFloz said:

Think we’ll have to give Cambridge Subaru a shout out. Anyone can make a mistake but they accepted it and paid up. 

Agreed  

[johnmacdonald]

Can finally put this one to bed.  Four wheel alignment carried out this morning at Stortford Performance Tyres and fronts found to be pointing in opposite directions! Not surprising having regard to previous info posted! Hopefully can now rest in peace, but again full marks to Cambridge Subaru for the way in which they reimbursed me for all expenses incurred for the incorrect fitting of the Eibach spring kit.