cruz104 Posted March 2, 2009 Share Posted March 2, 2009 (edited) A week ago my Scoob went in for it's 30,000 mile service and I knew I had a knocking shock, car came back and right enough i had the "knock" my car was out of warranty and I thought ah this is going to cost a fortune to get fixed. The garage asked for a week to speak to Subaru UK to see if a solution could be found and today out of the blue came the call from Mike at the Garage asking me to bring the car in as they wanted to replace the shocks free of charge. I was speechless and well chuffed it is not often you will get a phone call like. So car goes in at 7.55am next Thursday and they will put 2 mechanics on it and have me back on the road by 9.30. Cannot wait it is going to be like having my own world rally team for an hour and a half , I will try and get some pictures up, I also want to see what the exact shock problem is as I have read so much about it but bever actually seen a picture of what goes wrong. Top marks to AF Noble for coming through, credit where credit is due. Will keep you posted John Edited March 2, 2009 by cruz104 Link to comment
col666 Posted March 2, 2009 Share Posted March 2, 2009 What age is your car? I am selling my old standard STI suspension on ebay and its amazing the amount of enquiries I have had from people with knocking shocks! Link to comment
RS Grant Posted March 2, 2009 Share Posted March 2, 2009 Sounds like bloody good service mate... well done for Nobles. Cheers, Grant Link to comment
cruz104 Posted March 2, 2009 Author Share Posted March 2, 2009 What age is your car? I am selling my old standard STI suspension on ebay and its amazing the amount of enquiries I have had from people with knocking shocks! It is a 2005 STI, so it has done fairly well to be honest by the sounds of thing. Link to comment
cruz104 Posted March 2, 2009 Author Share Posted March 2, 2009 Sounds like bloody good service mate... well done for Nobles. Cheers, Grant Hi Grant To be honest I cannot believe it, I knew the garage had a good reputation but bloody hell I could not believe that today. Will let you know how it goes next Thursday. Cheers John Link to comment
GJLATZ Posted March 2, 2009 Share Posted March 2, 2009 I can't fault Nobles myself, Had a similar issue with shocks on the wife's 03 sti. Nobles replaced the rear shocks and I also put a claim in for 4 new alloys as the 4 on the car had started to bubble. New shocks and wheels....nice... Been taking the car there ever since. Link to comment
wilky Posted March 2, 2009 Share Posted March 2, 2009 A F Noble is the only Subaru garage in Scotland worth dealing with in my opinion. First Class service, great parts department who know what they are talking about, and a superb body shop. Link to comment
mystery machine Posted March 2, 2009 Share Posted March 2, 2009 It's heartening to hear that Nobles are keeping you right even though your car's out of warranty. Although to be honest, my guess is that on this occasion Subaru will be picking up the bill, as the choc-shocks are a very well known issue. I would much rather that Subaru were replacing the duffers with better-quality items - but my guess is that they have a stockpile of them and, as long as Subaru are paying for any replacements, that's exactly what they'll continue to fit to our motors... My WRX is on its third set of rear shocks and it hasn't even covered 30K miles. Both pairs of replacement shocks were fitted under warranty by Ian Grieve Subaru (no complaints about the dealer service so far). Link to comment
cruz104 Posted March 2, 2009 Author Share Posted March 2, 2009 It is really good to hear such good story's, I think you are right about Subaru Uk picking up the bill for this, really pleased I have to say made my day as I was thinking where on earth was i going to get money to pay for it. Link to comment
mystery machine Posted March 2, 2009 Share Posted March 2, 2009 Talking Nobles - I spoke to a chap from their service dept. before I bought my Scooby (I bought mine from a different dealer). Have to say that the chap was very helpful & polite - left a good impression on me Link to comment
StrikE Posted March 2, 2009 Share Posted March 2, 2009 Yup all the dealings i have had with nobles have been spot on, cant fault them to be honest. Link to comment
FK1 Posted March 2, 2009 Share Posted March 2, 2009 Pity they had such a bad attitude with me over a small problem back in 99,after spending £27000 and only doing 300miles. Cant get it rite all the time a suppose. Bry Link to comment
cruz104 Posted March 2, 2009 Author Share Posted March 2, 2009 Pity they had such a bad attitude with me over a small problem back in 99,after spending £27000 and only doing 300miles.Cant get it rite all the time a suppose. Bry Have you been back since the service department is not in the same place any more and most of the staff have changed, I remember one of the guys in 99 and he was quite a difficult charachter, he has retired now thankfully and the place is spot on now, might be worth another try, nothing ventured nothing gained. However sometimes in life once bitten twice shy, Link to comment
grantr Posted March 2, 2009 Share Posted March 2, 2009 Nobles are top notch, every dealing with them is a pleasure. Mine is back in a couple of weeks to get the front struts done again as well. Backs, fronts and now fronts again all in just over 6 months. Link to comment
cruz104 Posted March 2, 2009 Author Share Posted March 2, 2009 Nobles are top notch, every dealing with them is a pleasure. Mine is back in a couple of weeks to get the front struts done again as well. Backs, fronts and now fronts again all in just over 6 months. my god that is a serious strut problem, glad you are getting it sorted though. Link to comment
FK1 Posted March 2, 2009 Share Posted March 2, 2009 Have you been back since the service department is not in the same place any more and most of the staff have changed, I remember one of the guys in 99 and he was quite a difficult charachter, he has retired now thankfully and the place is spot on now, might be worth another try, nothing ventured nothing gained.However sometimes in life once bitten twice shy, think the guys name was Colin or Calum or somethin like that,cant remember almost 10yrs ago,went to T&C in Perth after that. Bry Link to comment
bigbird Posted March 3, 2009 Share Posted March 3, 2009 Yep, top garage. I had mine in for it's first MOT, a 3 year service and a few warranty complaints. MOT'd, serviced and fixed without issue and what i thought was a fair price. Excellent service. Link to comment
embassyno1 Posted March 10, 2009 Share Posted March 10, 2009 The trouble with the struts is the design and not how their made cos the Bilsteins on the RB320's go the same way. Link to comment
bobbyc Posted March 10, 2009 Share Posted March 10, 2009 my god that is a serious strut problem, glad you are getting it sorted though. Hi John I've had 8 replaced on the GB not covered 7000 mls yet, Grieves have always been top notch & replaced them no problem, had the car at Duncs on Fri night & we checked it out & guess what rears have gone again, I'm seriously thinkin about getting the BC adj coilovers from the group buy on scoobynet & giving subaru uk a **** off pill, not even getting a few hundred miles out of the kyb struts Bobby Link to comment
sti_steve Posted March 10, 2009 Share Posted March 10, 2009 (edited) My scoob is in Grieves just now getting rear shocks, drop links and struts. I can't believe how many people have had this problem! I would go aftermarket but the warrenty would be void so after the year then that may well be the way to go. Edited March 10, 2009 by sti_steve Link to comment
cruz104 Posted March 10, 2009 Author Share Posted March 10, 2009 my god that is a serious strut problem, glad you are getting it sorted though. Hi John I've had 8 replaced on the GB not covered 7000 mls yet, Grieves have always been top notch & replaced them no problem, had the car at Duncs on Fri night & we checked it out & guess what rears have gone again, I'm seriously thinkin about getting the BC adj coilovers from the group buy on scoobynet & giving subaru uk a **** off pill, not even getting a few hundred miles out of the kyb struts Bobby Hi Bobby I canny believe that 8 struts that is unreal!! I will see what Thursday brings but i am suspecting they aint going to last long by the sounds of things!! Hope you are doing ok and hope to see you in the Spring at some of the meets. Chat soon j Link to comment
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