Had - Issues With Grieve Subaru Fixed With Sidc Help!

[martin_allen]

Thread title edited as they saw this and have apologised for the service although the complaint was valid as scoobyseller has acknowledged. well done for posting though and addressign the problem out lined below. worth leaving up as an example of what SIDC can help sort!

5t.

Bit sad really, having previously been in praise of the service from there i think it is only fair to share the bad with the good.

Went in almost a month ago for them to assess the rear struts under my proven warrenty. Paid for the inspection time and was promised a call back the next day once the paperwork had gone through as they do need doing.

A week went by so i called in with the warrenty card (which i didn't have with me at the time) so they could take a copy and get the policy number in case there was an issue. A sales guy took the copy and put it on the desk with a note to call me first thing on monday.

Still no call.

I called back a week later and was promised (again) they'd be back to me first thing monday - shock horror still no call so it looks like i need to ring and chase them again.

As i need to take time off work to get the car fixed and my warrenty period is running out i need this sorted asap so they are going to be getting some well narcked phone calls very soon if things don't improve.

As i said, i've praised them in the past where it has been due but the customer service on this one has been nothing short of appauling. Even if the problem is with Subaru they could call and say something!

Can i take my invoice for the inspection to another dealer and get it sorted there? Not keen on paying twice for that.

5t.

Edited November 5, 2007 by fivetide

[l2 nrm]

this will sound a bit harsh but get in conact with trading standards or even just mention them next time you call them and i bit they pull there figer out o that dark hole lol worked with laurance o kemnay when they tryed to keep a set of wheels of mine lol

scott

[thefastone]

Yeah I would say that, or even calling to Subaru UK again, you never know, if they are getting a lot of complaints about this dealer, Subaru themselves could start making life very difficult for them...

Edited November 5, 2007 by thefastone

[jamesm]

You normally hear good reports about Ian Grieve. I bought my car from them and had no real complaints.

In these situations I normally go in, jump up and down and refuse to leave. That method certainly works with other dealers!

Try speaking to Adam Grieve the franchise manager, explain your concerns and that the service just isn't good enough etc etc.

Alternatively, go direct to Subaru themselves.

Edited November 5, 2007 by JamesM

[martin_allen]

Cheers chaps. Not called Subaru UK as yet but will give that one a try. I need to jump up and down on a saturday morning unfortunately as i leave for work before they open and come back when they are shut! Just a shame as in the past the service has been great.

5t.

[martin_allen]

SIDC works!!!!

Had a PM from the manager, called him back and booked in for 17th Nov with an apology for not calling back.

Result! wOOt!

Does anyone know if you get the inspection costs back since the claim is valid??

cheers,

5t.

[thefastone]

Winner!

[micra_wrc]

good stuff.

might be worth changing the title of your thread

[scoobyseller555]

good stuff.

might be worth changing the title of your thread

Just aswell i still read everything on this forum eh!

Gav

[colzo]

Unusual for Grieves. Can`t fault them myself, always looked after me and have been very helpful with aftersales.