Ahh highway, what bad memories I have. It took me over a year to settle a deal with them (well actually for me to give up) They stole my car (took without me signing anything) sold it to a scrappies (i still have the v5 now!) and one of them nicked all the good bits off it, some very sentimental to me. Then gave me a crap valuation which i couldnt get re-done as no1 knew where my car was.
A year later i got a just below market price which i took, and gave up chasing the rest of the problems just swore i will never go with them again.
Keep fighting m8, its gona be a long one!!!