This is a wierd one and I may well be thought clueless, but what the hell - there are obviously some very knowledgable people here and any advice would be gratefully accepted...
Are we all sitting comfortably? Then I'll begin...
For almost the entire time I've had a car, it's always been a company car. With the change in company car tax to emissions based, it was costing me a fortune and I decided to opt out and take the alternative car allowance. Last July the company car lease expired so I was free to take the allowance and do what I wanted. One thought was in mind - WRX
I shopped around looking at various options and eventually went with Personal Contract Purchase through Clark Autolease in Dunfermline (who shall hereafter be called "those f***ing cowboys"). Monthly payments for three years no problem and a balloon that should have some residual left.
When I sent off my letter with my deposit cheque (over £1500) there were some caveats attached indicating that if they cashed the cheque then they accepted them. Amongst those caveats were "The vehicle will be to UK spec", "the vehicle will be delivered on the day specified" etc etc.
The Scooby turned up, albeit a day late and even then with no road tax. I got some excuse about it being taxed and the disc being lost in the post, but given I park on private land and was desperate to get my hands on the Scoob I took the chance. The tax disc did turn up, but was dated after those f***ing cowboys said it was and I had to drive to their office in Dunfermline to collect it.
All this, however, is irrelevant compared to the bigger picture. When the Scoob turned up there was NO documentation. No manual, no service book. Nothing. I was told these would follow in a week or so. A month or so later I phoned them to say it was nearing 1000 miles and to ask if it needed an initial 1000 mile service. I was categorically told "Those days are gone - it's 10,000 miles for the initial service these days". I did think that strange for a performance car, but hey - they supplied it. They should know (this is the bit I feel a bit ignorant on )
I drove on, still thinking it was strange, but taking their advice. After much chasing I eventually got the manual and service book. On looking at the service book I found the car was an import from Cyprus and as such not eligible for the free servicing offer from Subaru that I expected. The service intervals were in kilometers so I phoned Subaru to find out that yes, an initial service should have been carried out at 1000 miles. Uh oh. I was now at 6000 miles. Invalid warranty.
I went straight back to those f***ing cowboys at Managing Director level and actually have a letter from him admitting I should not have been told it was 10,000 miles - i.e. admitting liability.
They said I should send the service book back and they would have it stamped as though the service had been carried out. I know it wasn't. I see this as falsifying information and feel that if I were to sell the car on then it would be tantamount to fraud to claim it had a full service history when I know it hasn't. BTW, the service book was sent back to them in November 2004, the 10,000 service was carried out by Town and County in Aberdeen and 6 months later I'm still waiting for the service book to be returned....
Sorry for such a long story, but as a newbie to a Scooby (poetry!) I'm looking for some guidance. Is an import from Cyprus "UK spec" for starters. Is giving me false advice that legally invalidated the warranty grounds to reject the car and insist on a replacement. Should I be talking to a solicitor - well yes, but that's bloody expensive so I thought I'd pick your brains first