When we hand over our cars to Garages that are well known to SIDC/ Scooby owners, the garages must be aware that they will be under the view of all the members and forum readers.
To most of us our cars are the pride and joy of our lives, which some of you love more than wives or children, and when choosing a garage to carry out any works on our behalf, we expect the garages to carry out the work with the same amount of care as we would ourselves. After all we are paying for care as well as the work being done properly.
However some times things do go wrong and as we have read lately, this has happened.
Rightfully the company in question has been able to make a statement.
It's this statement that worries me. For a company that has carried out so much work, over the years, I'm very conserned that it is not the companies policy to bend over backwards to maintain is track record. But instead it tries to defend it's mistake and put forward it's proven record.
Prehaps we can have a copy of this company's CUSTOMER CARE POLICY posted up.
Hay a mistake has been made, put it right and show some customer care and try to rescue your present position .