"MACHARGS RRRR"

[terminator]

Went to buy a second car from machargs new showroom in glasgow and what a bunch of diddies. The process was like dealing with a small arthur daly dealership and not one of the largest in europe.The car price and trade in was average but all the faults on the car i am buying were not rectified,they refused to put fuel in the car and mats were added after asking.They thought they were doing me a favour. The salesman i was dealing with would not return my calls,the biggest showroom in europe cannot do a tt or bacs transfer but will receive one,so you are left waiting on finance clearing on another car due to cheques being sent.

The salesman told me he was to busy and was going to hand the deal to another salesman.

The salesman hardly ever followed anything up leaving me to contact the branch manager who never returned my calls.

I called customer services explained who i was and was there anyone else to contact at the branch.The customer service manager contacted machargs to let the branch manager know that i was looking for him,but the secretary who received the message passed it directly to the salesman,who inturn called me complaining that i went over his head and that he was angry.Telling me the deal was a nightmare.

I had an overwhelming urge to rip his head off but i want the car so a letter will follow.

Just to let you know DO NOT BUY FROM MACHARGS unless you want an uncaring,poor aftersales,poor sarvice company.

I will not allow anyone i know to buy from them,you get better service from a small local dealer buying from a market with no warranty.

ANYONE ELSE HAD ANY HORROR STORIES ?  

p.s. I appologise for my grammar i'm so f***ing angry. 

[drb5]

Lol. We do a lot of work for Arnold Clark and every time, i hear it all. This is, we can't help but buy from them....even if they are a useless bunch of w**k's.

 

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[sti pretender]

Almost bought a Honda Civic from them years ago, luckily went to St Andrews paid more but car, service and aftersales was outstanding.

For more Arnold clark horror stories try http://www.arnoldclark.worldonline.co.uk/e...otherspage.html

[scoobymark]

I went there a couple of weeks ago and could not believe how dirty the cars on the upper level were.

They were totally covered in dust and as for the nice M3 with the sold sign on it, there was names and smiley faces wrote on the dust on the bonnet[]

the salesman asked me if i had any car in mind and my son replied "yes an evo" the salesman then said and what is that? joking aside who the feck has not heard of an evo? 

so i promptly left on that note!