OT....moved house, new tel number, can't get e-mails!

[insane clown]

any reason why i can't get my e-mails anymore?,.......moved 14/7/06 cancelled bt acount on the 12/7,

finaly got connected on thursday 24/08 with internet, but can't receive mail and not sure if my mail is getting out,

something i've missed?........

cheers for any ideas[]

mark.

[andy]

You with the same ISP? Some require you to register your phone number and you can't send or receive from any number except the one you have registered with them.

[insane clown]

yes i was with orange when i moved and continued with them at new house, (orange were freeserve,wanadoo then orange) the only thing i can think of is the account has freeserve included still in mail ect.. but work before we moved,

[andy]

I can't be certain as I've not been through this for quite some time, but I seem to recall that Freeserve (or whatever they call themselves these days) used to require you to register your phone number with them. They then used caller ID when you connected to determine whether or not you were able to use email. Things may not be the same now, but if you've not changed ISP, but have a different phone number then that looks the most likely cause. You used to be able to (and this is going back a few years) change your registered phone number online via your control panel.

I could be completely wrong here as the changes from Freeswerve to Wanadoo to Orange may have changed things dramatically, but that's how I recall it used to be.

[insane clown]

yes that would seem to be the logical answer i'd say, i have a feeling it had to be something with the phone number, i rang orange about 30 times trying to sort out connection, so they know what the new number is but maybe not take there own initiative to register it!

i'll have a look via the control panel before i phone them yet again!, cheers mate much appreciated[]