st3ph3n Posted February 10, 2006 Posted February 10, 2006 I imagine points were raised against forum policy. If it had remained factual then it might have survived.
bigbadboab Posted February 10, 2006 Author Posted February 10, 2006 Then the mods have the power to remove the unfactual bits and leave the rest so they are totally named and shamed, as I for one, hate being treated like a second class citizen. Well done Gumball for keeping his cool. ps, I am booked into Sharon's garage [] for a service on Monday.
sharon_mccall Posted February 10, 2006 Posted February 10, 2006 ps, I am booked into Sharon's garage [] for a service on Monday. oh i do like the sound of that- it has a nice ring to it! lol
Gumball Posted February 10, 2006 Posted February 10, 2006 I can see why it was removed tbh. i dont think SIDC can be seen as a holding area for lunatics who slate subaru dealerships or a platform to slag them. I post things about them having cared very much about my STI fo a year and everytime i have gone there they have let me down. im sure they are nice people, they just need training in management of people and motivational guidance. and a gumshield if i see them in glasgow[]
sharon_mccall Posted February 10, 2006 Posted February 10, 2006 and a gumshield if i see them in glasgow[] LOL, PMSL, hahhahahaha i like that [H]
andy Posted February 10, 2006 Posted February 10, 2006 On the other hand, if it's deleted then how are they ever going to know they've screwed up unless you write to them personally? Even then if you do then it's just another letter. I posted here that I was less than delighted with my first experience with Grieves at Camelon and only because I did, they picked up on it and set out to sort things out. If you have a legitimate complaint (which you did) then it should stand undeleted. If they don't contact you to sort things then it's their loss, but we should all have the right to know when a Scooby driver is unsatisfied with a dealer.
st3ph3n Posted February 10, 2006 Posted February 10, 2006 Write it again Chris and mail it to Phil maybe, then post it if it gets his ok. Then everyone should add their own experience, not just conjecture and insults for the sake of them.
phil Posted February 10, 2006 Posted February 10, 2006 The thread was removed and Chris should of had an email regarding this. I was phoned whilst I was out at a meet regarding its content As you are aware posts like this are always difficult for the club. But some of the comments made were uncalled for and it was felt that it should be suspended whilst it was reviewed. Something I will do in the morning Please respect my wishes and wait till I have the chance to review Thanks
ANDYJDMSTI Posted February 10, 2006 Posted February 10, 2006 If it had remained factual then it might have survived. Was wondering how long it would take for this little chestnut to rear it's head......... When someone says this then it says to me that you think we are all spouting sh1te [:@]. Were you there at the time we were there having problems??? ..............Did'nt think so!!! How much more factual do you want..............I WAS THERE, HENCE THE REASON IS SAID WHAT I F**KING SAID!!!!! I realise that Phil would get calls about this and if it happened to be from anyone with a connection to the mentioned party then hopefully they will know how unhappy people are with them and their attitudes. I for one will still not go back no matter what..........they had their chance!!!! [:@]
AlanG Posted February 10, 2006 Posted February 10, 2006 Nothing personal to those involved with the Halley issue. This is from the outside looking in. I read the post yesterday. Now i can understand the frustration at not getting what you want despite outlining what the problem is, but Halleys (as with any garage) have to experience the problem for themselves before deciding on the right course of action for the fault. If i read correctly, the fault wasn't really there when it went to Halleys because the car had to be driven there, in which case the fault which had caused a non starting situation, couldn't be replicated. From a garage point of view, they can't just change items on an owners say so (even if they are mechanically knowledgeable) and expect to cover the cost. They have to see the problem for themselves. As an example, 6 years ago i had a gearbox which crunched going into 4th or 5th gear, but it couldn't be replicated at the dealership. What had to happen was for the gearbox to be "stinking hot" before the fault would show itself. The dealership concerned understood the problem but without seeing it, they couldn't claim from Subaru for the cost of a replacement 'box as they would want to know or see the problem for themselves first. So what i did was "gun the arse" off the car just before i went into the dealers (he was aware i would be there shortly), then took him out to show the fault. Job done. New box under warranty. In this instance however, it would be better for the owner to leave the car overnight to allow them to confirm where the fault lies or alternatively when the fault happens, tow the car to the dealership. Again reading between the lines (i don't know either party), it would appear that leaving the car overnight, or towing it to the dealership will give rise to some form of inconvenience to the owner. In this case i would contact the dealership to find out what solution they can offer to minimise the inconvenience. If possible whilst in their care, i would be looking for a replacement vehicle to allow me to continue my business whilst they rectify the fault (assuming the car is still covered under warranty). With regard to the attitude of the staff, if what was said by them were true (and it beggars belief if they said what they said in the manner they did), then whilst still on the premises, i'd have went higher than them and made a formal complaint there and then, no question. Making a complaint later will achieve nothing, because both parties involved can fabricate their own side of the story to justify their actions on the situation. Doing it "on the spot" leaves very little room for error and minimises the amount of time someone has to tell their bosses a modified version of events to make them look good. Despite all this what has Gumball to do? Gumball? I'd phone them again stating that you weren't happy with the treatment they gave you. However, to move on, I would say to them what the problem is and what can they do to ensure you're Impreza experience is still a satisfying one. There has to be a little give and take. Ask them if they can provide alternative transport for the day as you need transport to either get to work or carry out your business. If they say they can't give you a car for say two weeks, big deal. Say to them you're being reasonable in accepting to wait that time in the hope that the issue is resolved once and for all. If they then need the car for more than one day, big deal. You've still got the courtesy car to run around in and when you finally hand it back, you should have an end to the inconvenience of a non starting car. Cheers Alan
wilky Posted February 10, 2006 Posted February 10, 2006 I know that Chris has a very colourful and graphic way of capturing everyones imagination on the subject, but what has happened to freedom of speech? Phil is bound by the mere nature of things to take this kind of action to avoid legal wranglings, What has happened to the ability to openly state your opinion and dislike for a certain party. We live in a world of censorship and fear of legal action.
phil Posted February 10, 2006 Posted February 10, 2006 Unfortunatly please tell me where you have a right to freedom of speach!! I have great sympathy on this subject but it needs tackling carefully BECAUSE I AM THE ONE THAT GETS THE WRITS We can resolve problems like this with a bit of up front communication that works for both parties Contact us before posting We will then do our best to help resolve the situation If we can't we will give the other party notice that a post is about to be posted so that they can give their side of the story if they wish That covers the club as we have been responsible! As we were last night by removing a thread to allow us to review it before reinstating it / advising the other party Hope that clarifies Please feel free to PM me or email if you would like any clarification
wilky Posted February 10, 2006 Posted February 10, 2006 Unfortunatly please tell me where you have a right to freedom of speach! Very true, big brother is watching, or someone is waiting in the wings for a no wins no fee legal case.
st3ph3n Posted February 10, 2006 Posted February 10, 2006 andy, I never accused you or gumball of factual inaccuracies. other posters took it too far. I've had my problems with Halleys which I have voiced on this very forum. I've also had dealings with drive (not the bew lot) which left me seething, never mind unimpressed. If you get rubbish service then it should be your duty to report it here if it can't be resolved with the garage. This goes for dealers and specialists. It does not however give everyone a right to slate them without facts. Equally so good service should be reported. I hope that clears up my opinion.
Gumball Posted February 10, 2006 Posted February 10, 2006 the problem is a grey area. the way they spoke to me regarding the solution was very abrupt and hence i posted saying they were poor in the cunstomer service area.
phil Posted February 10, 2006 Posted February 10, 2006 Ok Guys Think we have clarified each others positions now [] Let me get to reviewing it please Phil
billyboy Posted February 10, 2006 Posted February 10, 2006 I think you'll find that it is factual.Gummy is right in what he says. As i work in the motor trade in sorry to say that this type of situation is commonplace. Subaru and other dealers as a whole let themselves down. They are only driven by budget figures which are very hard to reach and the customer suffers. Also the youngsters who are coming out of school dont give a damn and dont have any pride in their work etc.Training is also very poor.Go into most garages and you'll find that most of the experienced people have left and its very hard to find replacements. Look at the problems ive had the dealer and Subaru really couldn't care less. Billy
ANDYJDMSTI Posted February 10, 2006 Posted February 10, 2006 Phil - Understand your stance on things st3ph3n - no worries Billyboy - Get these young scrotes by the nuts and beat the old school way of doing things into them [:S] Wilky - HAHAHAHAHAHAHHA....................you funny gaaaaaaaaaaay!!! [] Alan - Am sure there is a political spotlight for you somewhere [] and Gummy - You wanting a bump start??? [][][]
Gumball Posted February 10, 2006 Posted February 10, 2006 thanks for the offer but i have a new shiny battery that doesnt leak bubbly water out the bottom. I always preferred bumping my gums[]
AlanG Posted February 10, 2006 Posted February 10, 2006 As long as i don't have to act like a cat and jump around in a leotard... []
=Robbo= Posted February 10, 2006 Posted February 10, 2006 I'm not happy about this and support Gumball and everyone else who posted. This is supposed to be a club forum for members to discuss things relating to the brand of Subaru. My experience with a particular Subaru dealer is far more shocking having cost me several hundred pounds and still no resolution! Shame on the moderators for deleting the thread as it was constructive criticism based on members first hand experience; all garages concerned are free to post their answers to these criticisms. I copied the thread to my local PC and I will be adding my complaint of another garage to it and will repost entire thread, I will then take a vote on the forum to ask whether I should send it to Subaru UK and/or the dealers in question. Ultimately these are personal views published on a public forum. Delete and I shall just repost. Robbo.
Gumball Posted February 10, 2006 Posted February 10, 2006 As long as i don't have to act like a cat and jump around in a leotard... [] in a strange voice- WOULD YOU LIKE...........ME TO BE THE CAT?
=Robbo= Posted February 10, 2006 Posted February 10, 2006 I'm not happy about this and support Gumball and everyone else who posted. This is supposed to be a club forum for members to discuss things relating to the brand of Subaru. My experience with a particular Subaru dealer is far more shocking having cost me several hundred pounds and still no resolution! Shame on the moderators for deleting the thread as it was constructive criticism based on members first hand experience; all garages concerned are free to post there answer to these criticisms. I copied the thread to my local PC and I will be adding my complaint of another garage to it and will repost entire thread, I will then take a vote on the forum to ask whether I should send it to Subaru UK and/or the dealers in question. Ultimately these are personal views published on a public forum. Delete and I shall just repost. Robbo.
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