Well what a hassle....
Firstly.... Subaru in Badgers Mount are total pants and i will make every effort never to go there again.
1) I went to get a battery from them on Friday. They did not have any ready! and needed to put acid into them and then charge them for one hour. "Can you put one aside for me for the morning please?". "No problem" they said.
2) Saturday morning i go back and ask for my battery. "I hope he has charged them" he said. Comes back 5 minutes later and tells me that "they were on charge but the charger is broken". Nice
This adds to the already crap service i received when i originally walked in their showroom with £20k in my pocket to buy a car and got f**k all from them. "They said that they would call me back the next day with available cars etc.
Which they never did.
I went in again, this time for a test drive. I got the test drive, reiterated how keen i was by telling them that the money was available etc and was told "I will call you tomorrow" (different sales person again)
Which they never did.
I went in a third time and explained that twice people have said that they would call me back and have not. "Really?, right we will see about that" said the manager and introduced me to his son (who was also a salesmen) Went through it all again....
Still no fecking call as promised..... or the next five days.
So, i shop with my feet and go elsewhere.... Twats.
DO THEY WANT TO SELL CARS OR WHAT? WHAT SORT OF SERVICE IS THAT!
Anyway back to the car not starting problem,
Next i hit halfords and get myself a nice new battey and i am heading home at 11:30am with it in hand and i receive a call from Tracker telling me their engineer is outside my house. This is despite me calling them the day before and tracker telling me that it would not be before 1:30pm.
Thankfully he hangs on for me and then kindly helps me with pushing the car out of the garage and getting the battery installed. Eventually he replaces it all and all is well. Thumbs up for tracker on this one.
So i then call Subaru assist who say that they will call me and update me with a time that they will be with me. They did not call back so i pop up the road to run an errend while i am waiting.
So, i call them 40 mins later and get told that "he will be with you in 45 minutes and appolgise for not letting me know". Put the phone down and start heading home when the phone rings again with an answer phone message from Subaru Assist ( who called while i was on the phone to them ) and said "Just a quick call to tell you that the engineer will be with you in 45 minutes". Either way i am happy because at least i know its going to happen.
I am in the car 5 minutes when the phone rings again, " hello Subaru assist here, our engineer is outside your house. Where are you?"
ArrrrhhhhHH!!!!!!@!@!!!! I am not joking this is exactly what happend
Anyways..... if you are still reading this.....
1) Subaru confirm old battery had no acid in it and that it was fecked.
2) Subaru confirm that the Alternator is fine
3) Subaru confirmed that i also had a Varta battery (which makes me think it happend before)
4) Also spent about 30 minutes running some other little test, double checked my new battery, put some nice lube on my new battery.
The car appears to be fine so far