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WhiteCloud

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About WhiteCloud

  1. Further to first post, I have refused the hire car, as the days of waiting go on. Met with manager, who despite 'assurances' seems unable to get any concrete information from Subaru, and I still don't have an ETA on the part that is supposedly being made at the factory in Japan. Have no idea how far they have got. I am only supposed to wait for the info/tracking number when it is finally despatched to UK. It was agreed that there may be some idea today. When I call today, at end of day, there was no new information. Now have to wait until Tuesday, seems each time a deadline arrives for doing something or hearing info, it always is 'another few days'. Beginning to think I must draw the line under this.
  2. Hi am new to owning an Impreza though not new to Subaru. Have bought a 2007/8 2.0R, and prior to collection the Subaru dealer was checking/servicing it. They found it a problem with a constant engine indication light warning, which apparently requires a new loom (not sure of the exact name) that is about a foot long (so I was told and it cannot be repaired). This needs to fit behind the dash and therefore is about a day's work to do. Does this sound right? However, as I am being told, due to the problems with the volcano and sourcing parts via Subaru, the part needed is going to take a MONTH to come through, and even this is not definite. It is on back order, whatever that means for Subaru. They have offered a hire car but I don't want this, as I have not paid for a hire car, but that particular 2.0R car, and they still have my money etc. I don't think a month to wait is reasonable considering I left a deposit well over a month ago for the vehicle and have paid and done a part exchange etc. They now have bought my old car completely, and I am effectively left with no car. Any suggestions? I have already told dealer that I will wait for car/part but require compensation, or to cancel deal totally with financial compensation, or they find me another car etc etc. Should I take hire car? The word lemon springs to mind (am I allowed to say that on here??)
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